Refund Policy

At TradePlusAlgo, we strive to provide high-quality forex trading services and tools. Your satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds can be requested for our digital products and services.

By purchasing or using any of our services, you acknowledge and agree to the terms outlined in this Refund Policy. We encourage all users to thoroughly review our service descriptions and features before making a purchase. If you have any questions, please contact our support team prior to completing your transaction.

1. Refund Eligibility

Refunds are available only under specific circumstances:

• ● Product Not Delivered: If the digital product (e.g., algorithmic trading bot software) you purchased is not delivered within a reasonable timeframe (e.g., 24-48 hours after successful payment) due to a technical issue on our part.
• ● Service Not Provided: If a specific service you paid for (e.g., custom algo development, specific support package) is not provided as described and agreed upon, and we are unable to rectify the issue.

To be eligible for a refund, the request must be made within 7 days from the date of your purchase or transaction. After this period, refunds will no longer be processed.

2. Non-Refundable Terms

Refunds will NOT be provided under the following circumstances:

• ➤ Trading Losses: No refunds for trading losses incurred while using our services. Forex trading involves significant risks.
• ➤ Market Fluctuations: Refunds will not be granted due to unfavorable market movements.
• ➤ Change of Mind: No refunds if you change your mind after product/service delivery or activation.
• ➤ Misuse of Service: Refunds will not be provided if the service was used inconsistently with our Terms and Conditions or in cases of fraudulent activity.
• ➤ Technical Issues on User's End: Issues with your system, internet, trading platform setup, or lack of technical proficiency are not eligible for refunds.

Important: Trading foreign exchange on margin carries a high level of risk. You should not invest money you cannot afford to lose.

3. Refund Process

To request a refund under eligible circumstances, follow these steps:

• ➤ Contact our support team via email at support@tradeplusalgo.com.
• ➤ Provide your transaction ID, purchase date, and a detailed explanation of why you are eligible for a refund.
• ➤ Our support team may request additional information to verify your claim.

If your request is approved, processing may take 7 to 9 working days depending on payment method or processing delays. You will be notified once processed.

4. Additional Information

We reserve the right to deny refund requests that do not meet our refund policy criteria or where we find abuse of our refund process.

TradePlusAlgo - We value your satisfaction and are committed to resolving any concerns within the scope of this policy. Thank you for choosing our services.

If you have any questions regarding this policy, please contact us at support@tradeplusalgo.com.